Support
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Frequently asked
How do I add a miner?
Tap the add button, paste your Bitcoin payout address, and choose your CKPool region (EU, US, or AU). CK Monitor immediately starts pulling your public stats — no account needed.
Do I need to enter my wallet's private key or seed?
Never. CK Monitor only uses your public payout address to look up public mining statistics. It will never ask for a private key or seed phrase, and you should never enter one into any app that requests it.
When will I get a block-found notification?
If you've enabled notifications, the app's server checks your miners regularly and sends a push the moment a block is detected against your address. Block-found alerts are delivered even during quiet hours.
Why am I not receiving notifications?
Check that notifications are allowed for CK Monitor in iOS Settings → Notifications, that you've enabled the relevant alert types in the app's settings, and that you're not inside your configured quiet-hours window for non-critical alerts. If it still doesn't work, email us.
Which hardware is supported?
CK Monitor works in two ways. Pool monitoring — hashrate, shares, and block alerts — works for any miner pointed at CKPool, since it reads pool-side stats by address. The on-device Hardware tab, which shows live temperature, power, hashrate, and fan readings over your local network, currently supports BitAxe, NerdMiner, and Avalon devices, with more planned.
Is the app really free?
Yes. No subscription, no ads, no tracking, no in-app purchases.